NEW DELHI: From hospital selection and treatment bookings to live patient tracking, translation services and post-treatment support, the Delhi government is planning to bring medical tourism services under a single digital platform.
The Delhi Tourism and Transportation Development Corporation (DTTDC), the nodal agency for the initiative, has floated a Request for Proposal (RFP) on Friday to appoint a strategic partner that will design, develop, operate and manage the Delhi Medical and Wellness Tourism (DMWT) Platform and the broader medical tourism ecosystem across the National Capital Territory.
According to the RFP, the selected partner will be responsible for setting up and operating an end-to-end ecosystem at its own cost, including the development of a web portal, mobile applications for patients and healthcare providers and an administrative dashboard for government authorities and empanelled stakeholders.
The DMWT platform is envisioned as a single-window system for interstate and international medical travellers seeking treatment in Delhi, it said. It will facilitate patient registration, verification of passports and medical visas, hospital selection, treatment package booking, payments, patient tracking, multilingual support, grievance redressal and post-treatment follow-up services.
Under the implementation schedule, the selected agency will have to establish a project office in Delhi within 30 days of the contract becoming effective and submit a detailed project report and implementation plan within 60 days, and the initial version of the DMWT platform is expected to be launched within 120 days, it said.
The first phase of empanelment, targeted for completion within 180 days, will include at least five Joint Commission International-accredited hospitals, 25 National Accreditation Board for Hospitals and Healthcare Providers-accredited or equivalent hospitals, 15 AYUSH centres and 30 ground service providers covering transport, hospitality, language assistance and concierge services, it said.
The project also aims to integrate hospitals, doctors, AYUSH centres, diagnostic laboratories, accommodation providers and transport operators on a common digital platform. It will include standardised treatment packages with transparent pricing, enabling patients to compare healthcare options before making bookings, it said.