NEW DELHI: To ensure the quality of food on trains, railways is set to launch a new feedback system where passengers will be able to rate the food they are provided, on tablets. The service to get online feedback will be introduced in premium trains like Rajdhani, Shatabdi and Duronto Express. The on-board service supervisors on 100 trains will be provided with tabs and they can approach any passenger requesting them to give feedback on meals provided in trains.
They can record their feedback through an online form on the tablets to be provided by the Railways, a railway official said. The trials for the same were conducted on Ahemdabad-Delhi Rajdhani Express on September 14. The system would be formally launched on the Mumbai Rajdhani in a couple of weeks, IRCTC chief spokesperson Pinakin Morawala said. The passenger will be asked to fill a format rating quality of food on scale of 1-5 and areas which get less than 3, passenger will be asked to share specific details, a senior railway official said.