CHENNAI: Mahindra Holidays & Resorts India Limited (MHRIL), a leading leisure hospitality services provider, has said that 10 of its Club Mahindra Resorts have been conferred the much coveted RCI Gold Crown Awards for the year 2010-11.
Speaking on the achievement, Ramesh Ramanathan, managing director, MHRIL, said, “It’s a proud moment for us, as these awards are based on actual customer feedback scores captured over a period of one year. RCI’s Gold Crown Award for ten of our resorts stands testimony to the dedication and efforts of our resort team. We constantly raise the bar and continue to fulfill our mission of creating memorable vacations for all our customers.”
The RCI Gold Crown is a recognition programme honoring resorts that consistently offer superior vacation experiences.
The RCI Gold Crown and RCI Silver Crown designations require resorts to meet established standards, based on member comment card ratings in various areas, including check-in/check-out, resort hospitality, resort maintenance, unit maintenance, unit housekeeping, resort amenities, unit amenities, and guest services.
Congratulating MHRIL on its achievement, Radhika Shastry, Managing Director, RCI, India, said, “Club Mahindra’s achievement of securing Gold Crown awards for ten of its resorts affiliated with RCI is indeed commendable.
RCI awards the Gold Crown only to those resorts that surpass the highest quality benchmarks in product and service delivery. We congratulate Club Mahindra Resorts for their commitment towards sustaining a high benchmark of excellence in quality and service standards.’’
Club Mahindra Lake View and Club Mahindra Varca Beach Resort hold the unique distinction of winning this award for 10 years in a row.
Mahindra Holidays & Resorts India Limited offers quality family holidays primarily through Vacation Ownership membership.
Club Mahindra Holidays is The company has over 100,000 member families and operates more than 30 resorts across India and Thailand.