NEW DELHI: Personality development classes, training on curbing tourist-related malpractices and deployment of English-speaking staff are part of the guidelines issued by Delhi Police for the forces’ tourist police wing in the run-up to the G20 summit.
The Standard Operating Procedure (SOP) issued on Tuesday for “Tourist Police Vans” stated that a task-oriented training program would be conducted for every member of the tourist police unit in association with Delhi Tourism Department and other stakeholders soon.
As part of the training, the staff attached to the tourist police wing will be taught soft skills, personality development, effective communication skills and ways to enhance etiquette, manners, attitude and behaviour towards tourists.
They will also be given the training to communicate in English and curb tourist-related malpractices like unauthorised taxi or bus reservations, cheating and activities of touts and unauthorised travel agents.
They will be acquainted with major markets, shopping places, hotels, restaurants, railway stations, bus terminals, eating places, foreign exchange bureaus, historical monuments and museums in the national capital.
In addition to this, they will be trained in handling the latest MPV gadgets, phablets and Google Maps applications and will have to keep note of important phone numbers of emergency services like that of fire, ambulance, major hospitals, airports, ticket reservation centres, embassies and hotels.
According to the SOP, Delhi Police Commissioner Sanjay Arora has also ordered a monthly inspection of the vans taken remedial action based on the shortcomings and ensured that medicines in these vans are recouped before the expiry date.