NEW DELHI: Owing to a software outage, flyers across the country queued up at automated check-in counters for baggage at airports on Thursday. Manual check-ins were being carried out, causing delays. However, there was no major operational impact, claimed the impacted airlines.
Four airlines – IndiGo, Akasa Air, Air India Express and Spicejet – use this Navitaire technology for their check-ins, a source said.
"The software installed in the systems suffered an outage for 45 minutes. The outage occurred between 6.30 am and 7.25 am," the source said.
At Mumbai's Chhatrapati Shivaji Maharaj International Airport, long queues of waiting passengers were reported in the morning.
Airlines spoken to individually downplayed the glitch. While confirming it, they claimed there was only "a very minimal impact" on operations.
Multiple airlines claimed the impact on them was minimal. A source at India's largest domestic airline, Indigo, said the airline set right the issue at the earliest and its operations were impacted only for 25 minutes.
"There was a technical glitch on our vendor's end. Our check-in counters at Mumbai and Delhi airports alone were impacted"
A source at Air India Express mentioned that there was a negligible impact on its operations due to this. Akasa Air too claimed the impact on its operations was very minimal, while Spicejet claimed its services were not impacted though it conceded there was an issue for a short time.