VIJAYAWADA: Chief Minister N Chandrababu Naidu on Tuesday called for comprehensive reforms in government administration through greater use of technology and directed officials to redraw existing business rules to improve governance and service delivery.
Reviewing citizen services provided by various government departments and the availability of urea at the Real Time Governance Society (RTGS) Centre in the State Secretariat, the Chief Minister instructed officials to constitute a committee to redraft the government’s business rules and introduce administrative reforms.
Naidu said governance should be proactive and outcome-oriented, adding that effective leadership by senior officials was essential to ensure that government programmes reached the last beneficiary. He said that administrative decisions should be aligned with the government’s objectives and produce measurable improvements in public service delivery.
The Chief Minister reviewed the functioning of the Endowments, Roads and Buildings, RTC, Transport, Fire Services and Agriculture departments, focusing on citizen services and public satisfaction levels. He directed the Endowments Department to improve the quality of temple prasadam and enhance the spiritual experience of devotees.
Observing that Andhra Pradesh’s 21 major temples possess significant growth potential, Naidu said they should be developed as economic and tourism hubs through systematic planning. He called for encouraging commercial activity and tourism around these temple centres.
The Chief Minister also instructed officials to adopt crowd-sourcing mechanisms to gather information on public grievances and ensure that every petitioner received a proper response.
He asked the Fire Services Department to improve service standards across the State.
Reviewing the supply of urea, Naidu directed officials to launch awareness campaigns through farmers’ associations and Rythu Seva Kendras (RSKs) to ensure adequate availability of the fertiliser and prevent its misuse.
He cautioned that lapses by officials at the grassroots level could adversely affect the government’s reputation and urged greater accountability.