HYDERABAD: The District Consumer Disputes Redressal Forum - II, Hyderabad directed Tirumala Music Centre (P) Ltd to refund an amount of Rs 36,690 with interest of 12 per cent effective from May 16, 2018 along with a compensation of Rs 1,00,000 towards damages, mental agony and trauma caused to the complainant.
C Amba Shankar purchased a Samsung washing machine worth Rs 36,690 on May 16, 2018 from Tirumala Music Centre (P) Ltd, and paid the entire amount on the same day for which he was issued a pre-order receipt.
He was assured delivery on the same day or the next, but it wasn’t delivered. After one and a half month of waiting, Amba Shankar bought another washing machine from Bajaj Electronics obtaining a loan from Bajaj Finance.
He then sent a legal notice to Tirumala Music Centre on September 6, 2018 seeking refund of the amount.
Considering this act as a gross negligent attitude towards the consumer, the consumer forum directed Tirumala Music Centre to pay a compensation of Rs 1,00,000 on July 16, 2019 within 30 days.