New Delhi, Oct 29 (PTI) To make the biggest technologybackbone for tax filing more convenient, GST Network (GSTN)has started conducting surveys by calling up taxpayersenquiring about their experience on the portal.
GSTN Chairman Ajay Bhushan Pandey said about 500 callsa day are made from a full fledged call centre seekingfeedback from businesses which have filed returns.
"In the GST system, we constantly keep on collectingfeedback from the public. We also do survey everyday andproactively call business which have filed returns. We ask fortheir experience and where they had difficulty," Pandey toldPTI.
GSTN, the company building the IT backbone for thebiggest indirect tax reform, had in June opened a call centreand publicised the helpline number for taxpayers withenrolment related queries.
Some staffers from this centre have been assigned to getfeedback of taxpayers who are filing returns and paying taxeson the portal.
"This GSTN system is a new system and people need to getused to this. So to that extent we have to be alive to theproblems faced by businesses and their experiences and how wecan better their experience. At this time our whole priorityis to address the current problems and make the things verysmooth," Pandey said.
Goods and Services Tax (GST) was rolled out from July 1.
Monthly returns filed by an average over 50 lakh businessesfor July, August and September show that revenues to the tuneof Rs 95,000 crore, over Rs 90,000 crore and over Rs 92,150crore respectively have been accrued to the exchequer. PTI JDMBI SASBT.
This is unedited, unformatted feed from the Press Trust of India wire.