BENGALURU: The Kempegowda International Airport has been given the highest rating among all participating airports in an international survey of satisfaction levels of passengers. It has pipped Abu Dhabi International Airport and Toronto Pearson International Airport in the survey that is being done for the first quarter of this financial year.
The Airports Council International, the global trade representative of the world’s airports, which carries out the ACI-ASQ (Airports Council International-Airport Service Quality), is conducting a survey for arriving passengers for the first time. It had always conducted passenger departure surveys.
The release said that the Bangalore International Airport garnered 4.67 rating points out of five (Abu Dhabi scored 4.53 points, while Toronto Pearson International Airport emerged third with 4.44 points).
The ASQ Arrivals Survey measures passengers’ views on five key areas that includes disembarkation, immigration (only for international passengers), baggage reclaim, customs and airport infrastructure.
The ACI regularly conducts departure surveys for 358 international airports worldwide. “Some of them agreed to participate in the survey for arriving passengers too. The number is not known,” said a BIAL spokesperson.
Bangalore Airport is the only Indian airport to participate in the first-ever satisfaction survey for arriving passengers.
“The fact that we consented for it shows our confidence about our services,” the spokesperson added.
“To be rated as the Best Airport in the world in the first-ever ACI-ASQ Arrival Survey for the first quarter is a phenomenal achievement for the airport. This award reaffirms our commitment to provide world-class experience for our travellers,” said Hari Marar, Managing Director and Chief Executive Officer, BIAL.